Because the UK baked in a second day of a heatwave with record temperatures, The Unbiased’s journey correspondent Simon Calder answered reader questions on flight cancellations, passports, and extra.

Listed below are nine questions on flight cancellations answered by Simon.

What compensation am I entitled to after a canceled flight?

Q: We have been booked on a Eurowings flight from Birmingham to Stockholm on 1 July that was canceled with about three hours’ discovery. After Eurowings refused to ebook us on something that wasn’t an EW or Lufthansa flight, we booked ourselves on Ryanair’s Liverpool to Stockholm flight, leaving the next day. We crammed out a type on EW’s website requesting compensation for the canceled flights and reimbursement for our Ryanair flight together with affordable bills (meals, journey to Liverpool). The declaration was submitted 16 days in the past however, except for a reply confirming they’d obtained our e-mail, we haven’t heard something again. How lengthy must Eurowings reply, and how should we escalate if they don’t get back to us in time? Additionally, we had booked to remain in a resort by Birmingham airport the evening earlier than our unique flight – are we eligible to say this again because the cancellation rendered the resort keep as pointless?

A: You might be certainly one of the tons of 1000’s people that have had a very powerful time with cancellations this summer season. If, as you say, Eurowings refused to ebook you on something that wasn’t a flight on one of many Lufthansa Group airways, it seems to have straight contravened the Civil Aviation Authority view that you simply should be supplied a flight on any airline that can get you there on the unique day of journey.

You probably did the proper factor to ebook on Ryanair, after which declare. Sadly, one of many gaps within the European air passengers’ rights guidelines is that there is no specified time for when these prices should be met. Give it a number of extra weeks, then write a Letter Earlier than a Motion saying you’ll make an authorized declaration (although, since Brexit, that has to develop into trickier).

The Birmingham resort counts as a consequential loss. It’s doable, although frankly unlikely that your journey insurance coverage might cowl it.

Q: My household had two return flights canceled, are we entitled to 2 claims? The provider is barely providing one and no lodging/meals/switch prices—the three-day hole between supplied flights.

A: Sure, it is best to have the ability to declare for every cancellation if it was the airline’s accountability (e.g., technical issues or workers scarcity)

Q: Utilized for compensation and lack of sooner or later vacation with Jet2. This was late, Could. How lengthy have they got to answer my request? Additionally, we want to reimburse for the resort we needed to get after the flight was canceled until the following day.

A: As mentioned beforehand talked about, European air passengers’ rights guidelines are too flimsy in locations. Jet2 has typically been a superb airline/tour operator, so I hope a well-mannered letter will likely be enough. that you simply needed to pay for the resort – typically, Jet2 would have booked and paid for it.

Will British Airways refund my Covid canceled flight vouchers?

Q: Like many, I had BA vouchers for flight and automotive rent after Covid canceled a 2020 vacation. BA Holidays have the money refunded for the automotive rent vouchers. Do you sense any probability of the identical flight vouchers? The present points with BA don’t encourage rebooking proper now, notably with present costs. That mentioned, the vouchers have been prolonged to 09/23.

A: This appears to be a difficult place to be in.

First, in the event you booked a British Airways Vacation for 2020 that didn’t go forward – with flights canceled versus you deciding not to take them – then the default ought to be that you simply get a full refund. I’m to know the method by which a portion of the package deal – the automotive rental – was handed again, however, not the flight aspect. Have you not supplied a full refund?

Second, if there was a cause for you accepting vouchers – e.g., you have been supplied a possibility to spice up the worth of your flights – you’re very a lot on the again foot. Nevertheless, if it was merely that getting a money refund was very tough and in no way apparent, you will have the chance to return again to BA and ask for a refund.

Third, if the journey went forward, however, you have been unably attributable to native lockdown guidelines to avail of it, a full refund might be out there – however, solely after a check case has gone by the courts.

How do I discover if my British Airways flight is canceled?

Q: With BA having to cancel flights out of Heathrow this summer season, are you aware whether or not passengers affected have now been instructed? And secondly, if our BA flight (which is to Rhodes) on Wednesday 14 September at 1.30 pm has individuals bumped from that day’s earlier flight (which seems to have been far away from BA’s schedule later this summer season), would reserving our seats prematurely be advantageous – is it extra possible we will likely be assured boarding, than if we waited to be allotted them at check-in? Costly although!

A: British Airways has canceled around 30,000 flights to date this summer season, and I imagine the overwhelming majority of affected passengers have been instructed. There could also be a number of additional cancellations in response to Heathrow’s cap on passenger numbers at 100,000 departures a day; however, virtually definitely no vacation locations are comparable to Rhodes. I wouldn’t dream of paying to order a seat on British Airways – if there may be an overbooking state of affairs, then as BA is aware, volunteers should be sought. Anyway, you’ll be able to check in free from 24 hours forward.

What are my rights if my flight is canceled?

Q: I booked a vacation with BA, flying INV to LHR and then LHR to BGI. The vacation was booked for January 2022 for a (late) October 2022 departure, and I’ve to date solely paid the total deposit required by BA, with the stability due Sept 2022. The INV to LHR sector was to be on the early morning pink eye flight leaving INV at 7 am; nevertheless, this flight has just lately been suspended throughout July. If this flight is additionally suspended, as it appears possible, by to Oct, it would require me to journey all the way down to London the evening earlier. What are my rights right here, are BA answerable for my extra in a single day price, or is it only a case of them rescheduling the INV – LHR flight to the day earlier than for gratis to me?

A: At current, all of that is hypothetical. British Airways hopes it can run a full short-haul service by late October – many of the present vacation flights are prone to end by then. BA ought to definitely pay to your Heathrow resort if it occurs.

Q: EasyJet is saying they don’t must reroute me if they provide me greater than 14 days’ discovery. That’s not my studying of their Discover of Rights. I’m not asking for compensation solely because they pay for one more flight on another airline (they do not fly to my vacation spot).

A: What??? That’s nonsense. I can not see any grounds that easyJet would have for refusing a declaration to your new flight.

Will my flight be canceled?

Q: What are your ideas on what is going to occur concerning additional flight cancellations from Heathrow after 24 July? We’re scheduled to fly on twenty-eighth from terminal 4 on Qatar and don’t know the way involved we ought to be that we might meet points. To this point, Qatar doesn’t appear to have canceled any flights, and don’t know if that could be a consolation or not!

A: Qatar Airways, together with different big Gulf-based airways, appears to be unlikely to scale back the variety of flights – as an alternative, stop promoting seats on its current departures. I’ve simply tried to make a check reserving for a flight tomorrow from Heathrow to Doha. In case I’m incorrect, then a departure prone to be canceled is one with a really shut difference—for instance, QR4 leaves at 3.05 pm, and QR8 leaves at 4 pm. Passengers may be accommodated on a British Airways flight to Doha – Qatar Airways is a component proprietor of BA’s dad or mum firm, IAG.

Q: Flying to Charlotte, NC late Aug with American Airways. They appear to be flying this route properly in the meanwhile. Assured we will likely be OK?

A: Must be good however, don’t be amazed if you’re requested to switch to New York JFK as an alternative to a direct flight.

Simon mentioned: “Thanks for all of your questions – again right here once more quickly for extra. Benefit from the night.”

Verify again quickly for Simon Calder’s subsequent ‘Ask Me Something.’ Be sure you’re signed as much as obtain his weekly journey publication by placing your e-mail within the field above or by way of our newsletters page.

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